Frequently Asked Questions
Your Questions, Answered
How should I prepare for my first treatment?
Drink plenty of water before and after your treatment. Plan on arriving 5-10 minutes before your appointment time for fill out intake paperwork and to discuss any medical issues with your massage therapist before your treatment.
What should I expect from my first session?
You should expect your therapist to begin with a review of your intake form and to perform a brief assessment of your posture and range of motion. Your therapist will also perform a brief tissue assessment while you are on the table to find problematic areas. During treatment you should be prepared to communicate and give feedback to your therapist on amount of pressure, techniques, and modalities they are using. After the session the therapist may recommend return visits and/or home exercises.
Do you accept insurance?
We accept cash, check, and credit cards.
We accept Heath Savings Accounts and Flexible Spending Accounts, but the client is responsible for determining what information their account provider requires. We will provide a detailed receipt upon request.
We will work with your auto insurance claim company, but the client is responsible for any portion of our fee that the auto insurance company chooses not to pay.
We do not accept health insurance at this time.
What are your accepted payment methods?
Payment is due at time of service unless other arrangements have been made in advance.
Flat River Massage accepts cash, checks and all major credit cards.
Since we are a licensed health care provider in the state of Michigan we are also able to accept most Health Savings Accounts.
We will provide an itemized bill on request for flex spending accounts on request.
We will coordinate with auto insurance, but the patient is liable for any difference between Flat River Massage fees for services and what the auto insurance company chooses to pay
Returned checks will be assessed a $30 processing fee
What is your cancellation policy?
Should you cancel your visit less than 24 hours prior to your appointment time there will be a cancellation fee of 50% of the appointment. (This fee may be waived at owner's discretion due to inclement weather, emergencies, etc)
Should you cancel with less than 6 hours notice or miss your appointment without notification, there will be a no show fee of 100% of the appointment.